Cookie Information

Cookie Policy

This Cookie Policy explains how OptiBid Energy uses cookies and similar technologies to enhance your experience, analyze usage, and improve our energy trading platform.

Last updated: December 2, 2025

Cookie Policy Summary

What We Use Cookies For:

  • • Essential website functionality
  • • User authentication and security
  • • Performance monitoring and analytics
  • • Personalized content and preferences

Your Cookie Controls:

  • • Accept all cookies (recommended)
  • • Reject non-essential cookies
  • • Customize your cookie preferences
  • • Withdraw consent at any time

What Are Cookies?

Cookies are small text files that are stored on your device (computer, mobile phone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies enhance your browsing experience by remembering your preferences, enabling certain functionality, and helping us understand how you use our platform. They do not contain personal information that can identify you directly.

Session Cookies

Temporary cookies that are deleted when you close your browser. Essential for maintaining your session and keeping you logged in during your visit.

Persistent Cookies

Long-term cookies that remain on your device for a set period. Used to remember your preferences and improve your experience across visits.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions made by you which amount to a request for services.

Examples of Essential Cookies:

  • Authentication: Keep you logged in during your session
  • Security: Protect against CSRF attacks and fraud
  • Functionality: Remember your dashboard preferences
  • Navigation: Enable core website navigation and features

Performance Cookies

These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.

What They Help With:

  • Website Analytics: Monitor page views, user flows, and bounce rates
  • Performance Monitoring: Identify slow-loading pages and fix issues
  • A/B Testing: Test different website versions to improve user experience
  • Error Tracking: Collect information about errors to improve reliability

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Features They Enable:

  • User Preferences: Remember your language, theme, and display settings
  • Dashboard Layout: Save your widget preferences and layout
  • Recent Activity: Track your recent energy trading history
  • Form Data: Auto-fill forms with previously entered information

Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

Marketing Activities:

  • Interest-Based Advertising: Show relevant content and ads
  • Social Media Integration: Enable sharing on social platforms
  • Campaign Measurement: Track the effectiveness of marketing campaigns
  • Retargeting: Show you relevant content based on your interests

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use several external services to enhance your experience and provide additional functionality.

Google Analytics

Helps us understand how visitors interact with our website by collecting information anonymously.

Purpose: Website Analytics | Duration: 2 years

Stripe Payment Processing

Enables secure payment processing for our subscription plans.

Purpose: Payment Processing | Duration: Session

Intercom Chat Support

Provides live chat support and customer service features.

Purpose: Customer Support | Duration: 9 months

Managing Your Cookie Preferences

Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • • View which cookies are stored on your device
  • • Delete existing cookies
  • • Block cookies from specific websites
  • • Block all cookies from being set
  • • Receive notifications when cookies are set

Note: Disabling essential cookies may affect website functionality.

Our Cookie Controls

We provide you with direct control over your cookie preferences through our cookie banner:

  • Accept All: Enable all cookies for optimal experience
  • Essential Only: Use only necessary cookies
  • Customize: Choose which types of cookies to enable
  • Withdraw Consent: Change your preferences anytime

What Happens If You Disable Cookies?

You May Lose:

  • • Ability to stay logged in
  • • Personalized dashboard settings
  • • Remembered preferences
  • • Smooth navigation experience

We May Not Be Able To:

  • • Improve website performance
  • • Provide personalized content
  • • Understand user behavior
  • • Measure campaign effectiveness

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

  • Update the "last updated" date at the top of this policy
  • Notify users of significant changes via email or website notification
  • Provide a summary of key changes made
  • Allow you to review and accept the updated policy

Your continued use of our website after any changes constitutes your acceptance of the updated Cookie Policy.

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, please contact our privacy team.