Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name, email address, and contact information
• Company name, role, and industry information
• Payment and billing information
• Communication preferences and feedback

Usage Information

• Dashboard usage and feature interactions
• API usage and integration patterns
• Device information and browser details
• Log files and system performance data

Energy Trading Data

• Energy market data and trading positions
• Forecasting models and optimization parameters
• Collaboration activities and shared dashboards
• Data uploads and analytical results

We use the information we collect to provide, maintain, and improve our services:

• Provide and personalize our energy trading platform
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Improve our services and develop new features

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures and breach notification

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Energy trading data: Retained according to industry regulations
• Log files: Typically retained for 90 days to 2 years
• Financial records: Retained for 7 years for compliance purposes

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

For customers in India, we offer data residency options to keep your data within Indian jurisdiction.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.